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This page lists the most commonly asked questions about UseYourHead
and UseYourHead Plus. If your question isn't answered here, then
please feel free to contact our support
department.
UseYourHead
Program Questions:
UseYourHead
Retail Specific Questions:
UseYourHead Plus Specific Questions:
General
Questions:
What is a good environment for using UseYourHead?
UseYourHead
will track your head movements best if the environment meets a few
requirements:
-
Minimize the amount of motion occurring in the background.
-
Make sure that there is good contrast between the user's head
and the background. For example, try to avoid skin colored objects.
-
Make sure that the lighting in the area is sufficient so that
you can easily distinguish your head from the background in the
video.
Can I use UseYourHead even with bad backgrounds?
Yes,
in the case that you must use UseYourHead in an area where the background
cannot be altered and contains skin colored objects or bright lights,
you can still use UseYourHead for game playing. To improve tracking
in such cases, the user can wear a colored cap that provides sufficient
contrast to the background and initialize UseYourHead on the cap.
Can UseYourHead track anything other than heads?
Yes.
UseYourHead will track any colored object on which it was initialized.
You can initialize the tracker on any single colored object you
bring into the field of view of the camera.
Can I use UseYourHead with applications other than games?
Yes.
UseYourHead is capable of sending keystrokes to practically any
Windows application. For example, you could set up UseYourHead to
send keys to Notepad or other office utilities.
Can UseYourHead be used with devices other than USB cameras?
Yes,
it can be used with any device compatible with Video for Windows.
However, we have not yet certified any device other than USB cameras.
Will UseYourHead run even if I iconize it?
Yes.
UseYourHead is designed to track the head even when it is iconized
or in the background.
Why can't UseYourHead load my profiles at startup?
The
location of the profiles file is stored in the registry. If you
move or rename the UseYourHead directory, this registry setting
will not get updated. You will need to reinstall UseYourHead to
the new location.
Why does UseYourHead lose track of my head?
This
can happen for a variety of reasons. The most likely reason is that
the tracking was not initialized well. This could happen if you
click to start tracking when your head was not properly centered
in the image. To fix the problem, do the following:
-
Click once in the Video Display Window to stop tracking.
-
Position your head in the center of the initialization window
(The head is centered well if the cursor in the window is approximately
on the bridge of the nose between the eyes).
-
Click in the Video Window to start tracking.
Why does UseYourHead beep at me?
UseYourHead
beeps when it loses track of the head. If it loses track often,
it is most likely that the tracking was not initialized properly.
The tracker can automatically reacquire the head in 3 seconds if
you move the head back to the center again (Note that you don't
have to go back to UseYourHead launcher window to let UseYourHead
reacquire the head).
Why is the down threshold not a simple straight line?
Typically
when a user moves their head left to right, it tends to dip when
it gets to the extremes. This would create a large number of false
down actions.
Why is there a delay between head movements and the actions
produced in the game?
This
could possibly be due to one of two reasons:
-
The position threshold bars are set too far apart and the velocity
sensitivity is too low. In this case, it takes a larger head movement
to produce the action. Typically, larger head movements require
more time. The remedy is to reduce the distance of the bars from
the center or raise the motion sensitivity.
-
UseYourHead is not getting access to enough of the CPU. UseYourHead
works best when it is configured for maximum CPU usage. However,
at this setting game play may be affected. Therefore, you should
set the CPU usage to the maximum value that doesn't adversely
affect game play. To change the CPU usage, click on Edit Profile
and increase the priority of UseYourHead using the CPU Usage slider
bar near the top of the dialog box.
Why doesn't the Video Options button produce a response?
Your
USB camera may not support this function. Check your camera documentation
to insure that the camera software has a camera configuration dialog
window.
Why is there no video in the Video Window?
Are
you receiving a message that starts out "The video camera could
not be initialized. If you …"? If so, UseYourHead is having trouble
connecting to the USB camera. Check the following:
-
Check if the USB camera is connected to the USB port of the computer.
- Make
sure the camera software is correctly installed on the computer
(Should have happened when the camera was first installed, using
the camera vendor's software).
-
If the camera was correctly installed, connected, and working
before, try the video display software that came with the camera.
If this cannot display video, then try rebooting your machine.
-
Ensure that there are no other applications using the camera.
Sometimes, these programs are running in the background or in
the system tray. If you don't receive the error message, but instead
the video just looks black or dark, you may need to reinstall
your camera software.
Why does the video in the video display window look reversed?
The
software for some cameras automatically mirrors the image. To correct
this problem, click the "Video Options" button on the UseYourHead
GUI. The Camera Settings window for your camera should appear. There
should be a "Mirror Image" setting somewhere on the window (all
the cameras have different windows, so you will have to look for
it). Make sure that "Mirror Image" is not selected.
Why does the video in the Video Window look blocky?
UseYourHead
is capturing a small image and then displaying it in a larger area.
This improves speed performance of UseYourHead, but degrades video
quality.
Why do the colors in the video display window look odd?
UseYourHead
expects a screen color setting of High Color (16 bit) or higher.
If you try to use it at a setting of 256 colors, a large potion
of the image will be gray and all of the other colors will display
incorrectly. UseYourHead will still work at this resolution. However,
the video will continue to look odd. To change the color setting:
-
Right click on the desktop and choose properties to bring up the
Display Properties window.
-
Select the Settings tab.
-
Left click on the arrow in the Colors region and select "High
Color (16 bit)" or "True Color (32 bit)".
-
Left Click OK to activate the changes.
-
You may be asked to restart your computer.
In the video image, my head is dark but the background is
bright. Why does this happen?
You
are most likely experiencing what is known as backlighting. Most
of the light in the area is coming from behind you. This basically
casts a shadow on your face thereby making it appear dark in the
image. To correct this problem, try to turn on additional lights
or turn off unnecessary lights in the background.
The UseYourHead serial number isn't where the instructions
say it is. Where is it?
It's
on the CD cover that came with your UseYourHead CD. Somewhere between
finishing the manual and actual CD replication, it somehow ended
up there instead, and we apologize for that bit of confusion.
What brand and model of camera is in the UseYourHead Plus
package?
UseYourHead
Plus ships with a camera built by Dolphin
Peripherals. Dolphin Peripherals manufactures cameras that
are sold under other brand names, including Intel.
Does the camera included in UseYourHead Plus work better
than my other camera?
If
you already have a camera that meets our requirements, then no,
it probably doesn't. The camera included in UseYourHead Plus is
an excellent USB camera that supports the Video for Windows standard
required by UseYourHead. If your camera already does that, there's
no reason to buy UseYourHead Plus and replace your old camera. You
can if you like, of course, but should you choose to do so, make
sure to remove your old camera's drivers before trying to install
the new ones.
Where is the driver CD for the camera?
There
isn't one. The drivers used to run the Dolphin Peripherals camera
are included on your Windows 98 installation disks or CD. In many
cases the Win98 installation files are already on your hard drive,
but if they're not, you may be asked to insert your original Win98
media to load them.
I installed the camera and my USB port seems to not be
working. How can I fix this problem?
On
a very small percentage of computers, the default Windows camera
drivers installed with this product may cause the USB ports to become
inoperable. This will not cause damage to your system. If the problem
does occur, the following steps will remove the problem and allow
you to use the camera:
1)
Remove the following files:
C:\Windows\kstvtune.ax
C:\Windows\kswdmcap.ax
C:\Windows\ksxbar.ax
C:\Windows\ksproxy.ax
C:\Windows\ksuser.dll
C:\Windows\vfwwdm.drv
C:\Windows\vfwwdm32.dll
C:\Windows\System32\ks.sys
C:\Windows\System32\stream.sys
C:\Windows\System32\usbcamd.sys
C:\Windows\System32\usbd.sys
Files
with identical names may appear in other locations, do not
delete
these files.
2)
Reboot your system.
3) Plug the camera into the USB port.
4) Windows will detect the Camera and attempt to install
new drivers.
5) When prompted, choose to automatically detect new drivers.
6) When prompted, select the Win98\Conexant\SC610X.inf
file. (you may be asked to insert your original Win98 CD or disks
to load this file)
7) Complete the hardware installation.
8) Install the UseYourHead Software.
I'm having problems not covered here with my camera. Can
you help me with them?
Maybe.
You can always contact support
and ask, but you'll probably have much better luck visiting the
Dolphin
Peripherals support pages, since it's their camera. You'll
need the serial number of your camera to access their support section,
so have it handy (it should be on the back of your camera).
I've lost my UseYourHead registration code and/or software.
How can I replace them?
You
can download UseYourHead anytime on our download
page, but it won't work without a registration code. Contact
support if you've lost your registration code, and we'll
try to help you get a new one. Note that we'll need to confirm your
previous purchase before issuing a new code.
My question isn't answered here, what other support options
are available?
Head
over to our Contact Support page
and send us a note! We'll do our best to answer your questions.
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